Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website or place an order:

Personal Information:

• Full name, email address, phone number
• Delivery address, billing address, pin code
• Order history and purchase details

Payment Information:

• Payment method type (card, UPI, net banking, wallet)
• We do not store card numbers or CVV — payments are processed via secure third-party gateways

Technical Information:

• IP address, browser type, device information
• Pages visited, time spent on site, referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information solely to serve you better and operate our business. Specifically:

• To process and fulfil your orders
• To send order confirmations, shipping updates, and invoices
• To respond to your customer service queries
• To send occasional promotional offers or festive collection announcements (only if you opt in)
• To improve our website, product offerings, and delivery experience
• To comply with legal obligations under Indian law

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your cart and preferences
• Understand how visitors use our website
• Improve site performance and user experience

You can disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website, including the shopping cart.

4. Third-Party Services

We work with trusted third-party services to operate our business. These include:

• Payment Gateways — for secure online payments (e.g. Razorpay, PayU)
• Shiprocket — our logistics and order fulfilment platform, which manages shipping, courier assignment, and order tracking. Your name, address, phone number, and order details are shared with Shiprocket solely to fulfil your delivery
• Courier Partners — Blue Dart, Delhivery, and other carriers assigned via Shiprocket (for order delivery)
• Delivery Platforms — Zomato, Swiggy (for local Amritsar orders)
• Analytics — Google Analytics (to understand website traffic)
• Email / SMS Services — for order notifications and communication

These partners only receive the minimum information necessary to perform their service and are bound by their own respective privacy policies. We are not responsible for the privacy practices of these third-party platforms. You may review Shiprocket's privacy policy at shiprocket.in/privacy-policy for details on how they handle your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfil orders and comply with legal obligations. Order data is retained for a minimum of 5 years as required under Indian tax and accounting laws.

You may request deletion of your account and associated data at any time by contacting us, subject to legal retention requirements.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. Our website uses SSL encryption (HTTPS) for all transactions.

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent was given

To exercise any of these rights, please contact us at info@kanahyalalharbhajansingh.in.

8. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Any disputes shall be subject to the jurisdiction of courts in Amritsar, Punjab.

11. Contact Us

For any privacy-related queries or requests:

• Business Name: Kanahya Lal Harbhajan Singh
• Email: info@kanahyalalharbhajansingh.in
• Phone: +91 98155 79416
• Address: Shop No. 2, Plot 12-A, Near Arya Samaj Mandir, Lawrence Road, Amritsar, Punjab — 143001