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Shop NowAt KH Sweets, every product is prepared fresh with the finest ingredients. Because our mithai and namkeen are perishable food items, our refund and cancellation policy is designed to protect both the quality of our products and your satisfaction as a customer.
Last updated: March 2026
Full refund if cancelled before your order is dispatched.
Any damaged or incorrect item must be reported within 24 hrs of delivery.
Approved refunds are credited to your original payment method within 5–7 business days.
Before Dispatch: You may cancel your order for a full refund at any time before it has been dispatched. To cancel, please contact us immediately via phone, WhatsApp, or email (see contact details below).
After Dispatch: Once an order has been picked up by our courier partner, cancellations are not possible. The order will be delivered as placed.
Festive & Bulk Orders: Custom gift hampers, bulk corporate orders, and festive orders (placed 7+ days in advance) cannot be cancelled within 48 hours of the scheduled dispatch date, as preparation begins in advance.
As our products are freshly made perishable food items, we do not accept returns on the basis of personal preference or change of mind.
However, returns and replacements are accepted in the following cases:
In all such cases, please report the issue within 24 hours of receiving the delivery.
To raise a refund or replacement request, please contact us with the following information:
Contact us within 24 hours of delivery at:
Our team will review your request within 2 business days and communicate the resolution.
Once your complaint is received along with the required photographs or video, our quality team will review and inspect the item to verify the reported issue and confirm that the product has not been used or consumed beyond the reported concern.
You will be notified of the outcome — approval or rejection — within 2 business days of submission. If approved, the applicable amount will be credited automatically to your original payment method within 6–7 working days from the date of order cancellation or complaint approval.
The credit will be applied to your original payment method as per the following timelines:
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days |
| UPI / Net Banking | 3–5 business days |
| Wallets (Paytm, PhonePe, etc.) | 2–3 business days |
| Cash on Delivery | Bank transfer within 5–7 days (NEFT) |
Refund timelines are subject to your bank or payment provider's processing time. KH Sweets is not liable for delays caused by third-party payment processors.
Refunds will not be issued in the following circumstances:
In cases where only part of an order is found to be damaged or incorrect, a partial refund or replacement equivalent to the affected items will be offered, subject to verification.
For orders placed through Zomato or Swiggy (same-day Amritsar delivery), refund and cancellation requests must be raised directly through the respective platform. KH Sweets is bound by the policies of these third-party delivery partners for such orders.
For any refund or cancellation-related queries:
Three generations of crafting pure desi ghee mithai & namkeen on Lawrence Road, Amritsar. Every piece made fresh, every day — no shortcuts, no preservatives.
Skip the 3-day courier. Order on Zomato for instant delivery — or shop our full range online.